Effective date: October 14, 2026
Embroidery Helpers wants you to know what to expect when you book a paid tech support session. Please read this policy before placing an order.
Before your appointment
Please check your selected appointment date and time, phone number, and issue description before completing checkout. Your appointment is confirmed after payment is completed and you receive a booking confirmation.
Canceling or changing an appointment
To request a cancellation or a different appointment time, email [email protected] as soon as possible. Include your name, order number, and appointment time.
We will review requests individually and let you know whether a refund or rescheduled session is available. A change is not confirmed until we reply.
Missed or late appointments
Please be ready to take our call at the scheduled time. If you miss the call or are unavailable at the phone number you provided, email us as soon as possible. We will review the circumstances and let you know whether we can reschedule or provide a refund.
If we are unable to reach you because of an issue on our side, we will work with you to reschedule or refund the session.
After a session
If you are dissatisfied with a session, email us at [email protected] with your order number and a brief explanation. We will review the request and respond.
We cannot guarantee that every technical issue can be resolved during a session. However, if a session was not provided as booked, contact us so we can review what happened.
How refunds are handled
Approved refunds are returned to the original payment method when possible. The time it takes for the refund to appear depends on your bank or payment provider.
Nothing in this policy limits rights that cannot legally be limited.
Contact
For cancellation, rescheduling, or refund requests, email [email protected].