Effective date: October 14, 2026
Embroidery Helpers respects your privacy. This policy explains what information we collect when you use EmbroideryHelpers.com or book a tech support session, and how we use it.
Information we collect
When you place an order or book a session, we may collect information such as your name, email address, phone number, billing details, appointment time, and the brief description of your issue that you provide.
Our website may also collect technical information, such as your IP address, browser type, device information, and pages visited. Cookies or similar technologies may be used to support the website, shopping cart, checkout, and basic site functions.
How we use your information
We use your information to:
- Process orders and payments
- Schedule and provide your support session
- Contact you about your booking or order
- Keep business and transaction records
- Maintain and improve the website
- Meet legal and accounting obligations
We may send you a follow up email related to your session, such as a request for feedback or a review. You can choose whether to leave a review.
Payments
Payments are processed through the payment provider you choose at checkout. Embroidery Helpers does not intend to store your full payment card number or security code. The payment provider’s own privacy policy applies to information it handles.
When information may be shared
We may share information with service providers that help operate the website and provide our services, such as our ecommerce, payment, email, hosting, and scheduling providers. They may use the information only as needed to provide services to us or as otherwise permitted by law.
We may also disclose information if required by law or if reasonably necessary to protect our business, customers, or website.
How long we keep information
We keep order, booking, and communication information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, and meet legal obligations.
Cookies and website services
Our website may use cookies and similar technologies for essential functions, including keeping items in your cart and completing checkout. Some tools or plugins may also collect technical information. You can manage cookies through your browser settings, though disabling them may affect how the website works.
Your choices and requests
You may contact us to ask about, correct, or request deletion of personal information we hold about you. Some information may need to be retained for completed transactions, legal obligations, security, or dispute resolution.
Email requests to [email protected].
Children’s privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us so we can review and address the request.
Security
We use reasonable measures to protect information, but no website or method of electronic storage can be guaranteed to be completely secure.
Other websites
Our website may link to other websites or services. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a revised effective date.
Contact
Questions or privacy requests? Contact Embroidery Helpers at [email protected].