Effective date: October 14, 2026
These Terms and Conditions apply to your use of EmbroideryHelpers.com and to tech support sessions booked through the website. By using the site or placing a booking order, you agree to these terms.
Who we are
Embroidery Helpers is the business providing this service.
Contact us at [email protected].
Tech support sessions
Embroidery Helpers offers paid, one on one phone support sessions in English. Sessions are provided by the owner of Embroidery Super Deal, based in the United States.
The length of a session is the length you purchase, such as 15 or 30 minutes. The session begins at the scheduled time. If you arrive late or are not available when we call, your session may be shortened or missed.
Please provide a working phone number and a brief description of the issue when booking. You are responsible for being available at that number and for having your device, software, design files, and internet connection ready when needed.
What the service covers
Sessions are intended to help with embroidery design files purchased from Embroidery Super Deal, including basic help with downloading, opening, transferring, or using those files.
Unless we agree otherwise in advance, sessions do not include machine repairs, computer repairs, internet or network troubleshooting, extensive software training, or support for products purchased from other sellers.
If you need help outside the usual session topics, contact us at [email protected]. We can let you know whether we may be able to help, including with larger projects such as building an ecommerce website.
Results are not guaranteed
We will do our best to help during your session, but we cannot promise that every issue will be resolved. Results may depend on your equipment, software, settings, and other factors outside our control. A session is for guidance and troubleshooting. It is not a replacement for your machine or software manufacturer’s instructions or support.
Booking and payment
Prices and available appointment times are shown on the website. Payment is due at checkout through the payment options offered there. Your booking is confirmed after payment is completed and you receive a booking confirmation.
Please review the appointment time and contact details before completing your order. If you believe there is a booking or payment error, email [email protected].
Cancellations, rescheduling, and refunds
Cancellations, rescheduling, missed appointments, and refund requests are explained in our Refund Policy. [Add the Refund Policy link here once that page is published.]
Customer conduct
You agree to communicate respectfully during a session and to provide accurate information about your issue. We may end a session if a customer behaves abusively or if continuing would be unsafe or inappropriate.
Website content and changes
Website text, graphics, and other materials belong to Embroidery Helpers or are used with permission. You may use them for personal reference, but may not copy or sell them without written permission.
We may update the website, prices, services, or these terms. The terms in effect when you place an order apply to that order, subject to any rights you have under applicable law.
Privacy
Our Privacy Policy will explain how we handle information you provide, including your phone number and description of your issue. [Add the Privacy Policy link here once that page is published.]
Applicable law
These terms are governed by the laws of Colorado, except where another law must apply. Nothing in these terms limits rights that cannot legally be limited.
Contact
Questions about these terms or your booking? Email [email protected].